The terms, in plain language.

Payment methods & terms

• Pay by card. Processed securely online through our booking platform. Due at the time of booking.
• Pay at close (via Titus). Available for agents who prefer flexible timing — you’re paid upfront, and your client doesn’t pay until the property closes. Ask about eligibility.
• Net-14 / invoicing is not offered at this time.

Cancellation & rescheduling

• 24+ hours’ notice. Cancel or reschedule with no fee.
• Less than 24 hours’ notice. A fee of 50% of the quoted shoot total applies, to help recover the cost of a time slot that can no longer be filled.
• On-site cancellation (the photographer has arrived, or the property is inaccessible or not ready): 100% of the quoted shoot total applies — the time slot and travel are fully committed at this point.
• Weather-related drone rescheduling. No fee. Safe drone operation depends on wind and weather conditions at the photographer’s discretion — ground photography proceeds as scheduled when possible, with aerial work rescheduled at no charge.

Turnaround time & delivery

• Standard delivery. 24–48 hours from the shoot, typically by the next business morning.
• Rush delivery. Need it same-day? Rush delivery is available for a $100 rush fee, subject to photographer availability.
• 3D tours & floor plans. 24–48 hours (processing and hosting time).
• Twilight & virtual staging. 24–48 hours, due to the additional editing time.

Usage rights & licensing

Salt and Shore Media LLC retains copyright to all photographs, video, and other media created.

• Residential listings. The purchasing agent or brokerage is granted a license to use the media for marketing purposes for the duration of the active listing — MLS, brokerage website, social media, and print. This license extends to showcasing the sale in the agent’s portfolio after closing.
• Commercial media. Licensed for continual promotional use by the purchasing client, with no expiration.
• Extended / portfolio license. Agents wanting unrestricted, ongoing use of images beyond the active listing period — for personal branding, or a “Just Sold” campaign after the property is off-market — may purchase an extended license. Contact us for pricing.
• Media may not be resold, transferred, or sublicensed to another agent, brokerage, or third party without written permission.

Property preparation

• Properties should be cleaned and staged as desired before the shoot begins.
• We’re happy to do light tidying — a few minutes, minor items — but this isn’t a guaranteed service. Please don’t rely on us for staging or deep cleaning.
• We do not move items room to room, lift items over 20 lbs, or move items valued over $20.
• Digital removal of clutter or unwanted items from photos is available for an additional per-image fee.

Privacy

When you use the contact form, we collect the name, email address, and message you enter, plus any optional phone number or property address. We use that information only to respond to your enquiry and, if you book, to schedule and deliver your shoot. We don’t sell it, and we don’t share it beyond what’s needed to provide the service.

The site is hosted on Cloudflare and contact-form submissions are passed through Cloudflare and an email-delivery service on their way to us. Standard server logs (including IP address) are retained briefly for security and abuse prevention. We keep enquiry emails only as long as needed to handle your request and for our own records.

This site sets no advertising cookies and loads no third-party analytics or tracking scripts. Fonts are served from this domain, not a third party. If you’d like a copy of the information we hold about you, or want it deleted, email hello@saltshoremedia.com.